Privacy Policy for Annexe Escrow

1. Introduction

Annexe Escrow (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our services, including communications by phone, text (SMS), email, and through our website at www.annexescrow.com.

By engaging our services or communicating with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following information to provide escrow and related services:

  • Name, phone number, email address, and mailing address

  • Property information related to escrow transactions

  • Communication preferences

  • Any additional information you voluntarily provide

When you opt in to receive SMS messages, we collect and store your mobile phone number and message content as required for communication.

3. How We Use Your Information

We use the information we collect to:

  • Schedule and confirm signing appointments

  • Communicate updates related to escrow services

  • Respond to inquiries and provide customer support

  • Maintain legal and regulatory compliance

  • Improve our services and customer experience

We do not sell, rent, or share your personal information with unaffiliated third parties for marketing purposes.

4. SMS Messaging and Communication

By providing your mobile number, you consent to receive text messages from Annexe Escrow related to your transactions and appointments.

  • You may opt out at any time by replying STOP.

  • Reply HELP for assistance.

  • Message and data rates may apply.

We use secure systems and reputable service providers (such as Nextiva) to transmit messages, and your information is handled in accordance with applicable telecommunications regulations.

5. Information Sharing

We may share information only as necessary to:

  • Complete escrow transactions (e.g., with lenders, title companies, or authorized agents)

  • Comply with legal obligations or court orders

  • Protect our legal rights and prevent fraud

All third parties are required to maintain the confidentiality and security of your information.

6. Data Security

We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access, disclosure, or misuse. Access to client data is limited to authorized personnel only.

7. Your Privacy Rights

If you are a California resident, you have the right to:

  • Request access to personal information we have collected

  • Request deletion of your information (subject to legal retention requirements)

  • Opt out of communications at any time

To exercise these rights, contact us using the information below.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated “Effective Date.”

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Annexe Escrow
1717 W Orangewood Avenue, Ste. D
Orange, CA 92868
Phone: 714-628-9672
Email: support@annexescrow.com
Website: www.annexescrow.com

Effective Date: August 01, 2014